(At MOM+POP, we know)
There's a lot more to running a shop than just running a shop.
Are you a progressive shop owner who wants to push the envelope in the auto repair world?
MOM+POP, Ltd. has extensive experience helping independent auto repair facilities offer an unparalleled level of customer service by streamlining the customer communication experience, maximizing technician efficiency, and growing revenue.
Meet some of our independent auto repair shop clients:
Brand Identity
Website Design
Membership Billing
Space Branding
Customer Portal Development
Web Hosting and Maintenance
Read the Green Drop story →Website Design
Membership Billing
Space Branding
Customer Portal Development
Web Hosting and Maintenance
Lucas at MOM+POP has been an indispensable partner in helping to create and grow our company brand identity across many different mediums.
His understanding of process and structure has also helped us implement many new initiatives ranging from marketing, to branding our spaces, to how we schedule our resources.
Lucas provides solutions.
—Farhad Ghafarzade, Owner
His understanding of process and structure has also helped us implement many new initiatives ranging from marketing, to branding our spaces, to how we schedule our resources.
Lucas provides solutions.
—Farhad Ghafarzade, Owner
Brand Identity
Website Design
Custom Loaner-Car Checkout Platform
Telcom Innovation
Web Hosting and Maintenance
Read the Atomic story →Website Design
Custom Loaner-Car Checkout Platform
Telcom Innovation
Web Hosting and Maintenance
We've gotten great results from everything we've thrown at MOM+POP. Staff love the SMS auto-reply for missed calls. Customers love our integrated online scheduling and loaner car checkout application. Lucas has been intelligent, responsive, knowledgeable, and a generally awesome person to have on my team. We have worked with him for several years and couldn't be happier.
—Travis Decker, Owner Atomic Auto
—Travis Decker, Owner Atomic Auto
It's been an absolute pleasure working with Lucas. He is the original creator of lusicousgarage.com and has developed some great integrations using Shop-Ware's API. He's a visionary and a delight.
—Carolyn Coquillette, Owner Luscious Garage
+ CEO of Shop-Ware Shop Management
—Carolyn Coquillette, Owner Luscious Garage
+ CEO of Shop-Ware Shop Management
MOM+POP, Ltd. is a full-service, one-stop consulting firm: we execute the work we recommend — no subcontractors, no missed connections.
We help our clients make informed decisions, convert decisions to actions, and implement solutions to deliver sustainable success.
Our solutions empower your business to succeed in its next phase of growth with custom digital infrastructure and redesigns of aging websites.
Have a gripe about your operations flow?
Let's talk!
Let's talk!
541.933.5852
Here are some things we can do together:
Update your website design and copy + refresh your brand identity.
Give your customers a website that's clear, concise, and easy to use.
We'll update your copy to be compelling and concise and build a fast-loading site based on modern design standards, optimized for today's mobile lifestyle.
We'll update your copy to be compelling and concise and build a fast-loading site based on modern design standards, optimized for today's mobile lifestyle.
Forget the back-and-forth of "Request an Appointment". Offer your customers real-time booking on your website.
Strike a balance between managing your technician time and the customer convenience of real-time booking.
Allow customers to schedule no-surprises waiter services like LOF or Bulbs and Wipers. For diagnostic services or major repairs, control your customer flow and have customers simply book a dropoff time, then manage your lift schedules internally.
Allow customers to schedule no-surprises waiter services like LOF or Bulbs and Wipers. For diagnostic services or major repairs, control your customer flow and have customers simply book a dropoff time, then manage your lift schedules internally.
Check out loaner cars and keep records of insurance and license details with our custom-built platform.
Protect yourself in case of an insurance claim on your loaner car.
Create an e-signed, legally-binding loaner car agreement, capture a digital copy of your customer's insurance card and driver license, and keep permanent records in case of an incident.
Create an e-signed, legally-binding loaner car agreement, capture a digital copy of your customer's insurance card and driver license, and keep permanent records in case of an incident.
Generate monthly recurring revenue with a Maintenance Membership program.
Do away with upsells on lost-leader LOF services.
With predictable monthly revenue and customers who look forward to every shop visit, Maintenance Membership reduces revenue fluctuations and makes your customer feel like a valued part of your shop family.
With predictable monthly revenue and customers who look forward to every shop visit, Maintenance Membership reduces revenue fluctuations and makes your customer feel like a valued part of your shop family.
Go all-digital with customer communication, vehicle inspection reporting, RO estimating, parts ordering, and inventory management
Join the next generation of customer communication and shop management.
Shop-Ware is a paperless shop management tool that lets customers review and approve repairs on their smartphone, speeds your service writing with canned jobs, automatically calculates parts gross profit, and generally makes your life 10x better.
We'll help you adapt your workflow to maximize everything Shop-Ware has to offer and make sure you avoid the mistakes other shops have already suffered through.
Shop-Ware is a paperless shop management tool that lets customers review and approve repairs on their smartphone, speeds your service writing with canned jobs, automatically calculates parts gross profit, and generally makes your life 10x better.
We'll help you adapt your workflow to maximize everything Shop-Ware has to offer and make sure you avoid the mistakes other shops have already suffered through.
Bring your own wild and new ideas to life. Solve problems unique to your shop.
Do you have an idea you want to roll out but don't know how? We love a new challenge.
We work to understand your needs and lead the development of a complete solution. We'll help you understand the implementation approach and long-term impacts of the solution.
To the extent possible, we deploy, customize, and integrate existing industry-standard solutions. To the extent necessary, we develop and integrate brand new, custom solutions.
We work to understand your needs and lead the development of a complete solution. We'll help you understand the implementation approach and long-term impacts of the solution.
To the extent possible, we deploy, customize, and integrate existing industry-standard solutions. To the extent necessary, we develop and integrate brand new, custom solutions.
Is your digital presence ready for a refresh?
Portland, OR
Before
After
Portland, OR
Before
After
Luscious Garage
San Francisco, CA
Before
After
Woodburn Carcraft
Salem, OR
Before
After
Meet Travis, a satisfied long-term customer of MOM+POP, Ltd.
We've gotten great results from everything we've thrown at MOM+POP:
Staff love the SMS auto-reply for missed calls. Customers love our integrated online scheduling and loaner car checkout application.
Lucas has been intelligent, responsive, knowledgeable, and a generally awesome person to have on my team. We have worked with him for several years and couldn't be happier.
Staff love the SMS auto-reply for missed calls. Customers love our integrated online scheduling and loaner car checkout application.
Lucas has been intelligent, responsive, knowledgeable, and a generally awesome person to have on my team. We have worked with him for several years and couldn't be happier.
Travis Decker
Owner, Atomic Auto
Atomic's Telcom Innovation:
More Txt, Less Talk
More Txt, Less Talk
The Problem:
Travis' shop phone used to ring off the hook. Not necessarily a bad thing, but at a smaller shop, it can really get in the way of writing service and connecting with customers who have a vehicle up on the rack.
The Solution:
Atomic decided to go all-in on SMS communication. Question about your car? Shoot a text for fastest response. Need to book a 10k service? Text is best!
Customer feedback on the text-back bot experience. SMS communications managed on an HP Chromebook.
The Details:
Service advisors manage all messaging on their Chomebooks and Travis can run the shop from the convenience of his mobile phone. Customer interactions are brief and to-the-point. Now all phone ringers are on silent and service advisors can focus on their job of generating ROs.
But what happens if someone still calls? Well, we've leveraged a whole stack of technology to connect Google Voice to Twilio SMS and now a missed phone call is converted to an auto-reply text message informing the customer of Atomic's preferred method of communication.
Customer doesn't text? Phone calls are still routed to voicemail and Atomic gets to them when they have time. Sure, they may lose a customer here and there, but Travis has placed a winning bet that the time saved and revenue generated by streamlining his communication far outstrips a couple of missed opportunities over the course of a year.
But what happens if someone still calls? Well, we've leveraged a whole stack of technology to connect Google Voice to Twilio SMS and now a missed phone call is converted to an auto-reply text message informing the customer of Atomic's preferred method of communication.
Customer doesn't text? Phone calls are still routed to voicemail and Atomic gets to them when they have time. Sure, they may lose a customer here and there, but Travis has placed a winning bet that the time saved and revenue generated by streamlining his communication far outstrips a couple of missed opportunities over the course of a year.
Dig deeper with Atomic Auto
Read about Atomic's Custom Loaner Car Checkout Platform →We'll come to you!
(on Zoom)
Sign up for a free, 1-hour consulting session.
Have a gripe about your operations flow? Client booking? Recommended services follow-up? Is your website out-of-date and hard to mange?
We'll spend a little time unpacking your problem and discuss some possible approaches to implement a solution.
No commitment. Our goal is to see we can give you some traction on your problem in 60m. Otherwise, let's decide if it makes sense for us to work together!?
We'll spend a little time unpacking your problem and discuss some possible approaches to implement a solution.
No commitment. Our goal is to see we can give you some traction on your problem in 60m. Otherwise, let's decide if it makes sense for us to work together!?
Book a meeting time now!
Some sites other clients have loved
Questions? Contact Lucas now.
Or call 541.933.5852
Great! How much does it cost?
Simple Pricing. Easy Payment.
$1250 at project start, $1250 at site launch + pay off the balance at $225/month for one year.
Your total investment is under $5,000 over the course of a whole year. The cost covers all configuration, design and administrative work, and includes a year of Managed WordPress Hosting, a $600 value.
Your total investment is under $5,000 over the course of a whole year. The cost covers all configuration, design and administrative work, and includes a year of Managed WordPress Hosting, a $600 value.
Low Ongoing Costs
After your first year, Managed WordPress Hosting costs $50/mo. Your site stays running, secure and backed-up without you having to worry about it.
[ Managed Hosting Details ]* You own all your content and can move your site at any time after the initial year. Certain services are part of our Managed Hosting environment and cannot be migrated with your content. Details on request.
Drop us a line and we'll make a time to chat.
Want to talk now? Call 541.933.5852