We need videos and support materials for after hours dropoff and pickup.
When the shop moved out of the urban core, they needed to launch an after-hours service that would help retain customers despite a longer, more congested drive to the new location.
To help manage the negative traffic-based perceptions of the new shop location, we rolled out a sophisticated after-hours dropoff and pickup program.
Deliverables included the production of two instructional videos embedded on the after hours overview page, a mobile-friendly pickup request form, as well as super-visible signage and a no-nonsense envelope for the key drop process.
Mobile-friendly after hours request and after hours instructions pages
Signage and key drop envelope