A technology association needed to provide an on-demand email forwarding system built on top of their existing membership platform.
How We Do It Around Here
Then, we dive deep to address issues with competitive challenges, workflow assessment, information systems deployment, process refinement and automation, customer engagement, product development and packaging, and space-based challenges.
From faster product delivery, to facilitating customer satisfaction, to streamlining internal processes, we focus on incremental improvements to achieve the next level of sustainable performance and productivity.
Client Story: 2 Brothers Moving
I really appreciate your passion, skill, and business outcome focus (which I’m sure you know is a rare combo).
Custom Application Development
Sometimes you've got to break a little ground.
We work to understand your needs and lead the development of a complete solution. We'll help you understand the implementation approach and long-term impacts of the solution.
To the extent possible, we deploy, customize, and integrate existing industry-standard solutions. To the extent necessary, we develop and integrate brand new, custom solutions.
Custom Solutions for Real Problems
The site owner wanted to send simple links to clients to pay for services rendered. We could not use a standard shopping cart, since the amount due is not fixed and payment plans are negotiated per client.
Travis needed client-facing messaging to help customers understand the process of his new after hours dropoff and pickup options.
D'Ewart Representatives is a non-stocking manufacturers' representative agency. They needed a custom Manufacturers' Finder that could be filtered on multiple facets as well as dynamically display site posts relevant to the selected criteria.
After Green Drop Garage expanded to a second, third and fourth location, Farhad wanted to stamp his brand on each location, but wanted to still respect each building's original architecture.
Green Drop Garage engaged me over a period of 12 months to help launch a new business model of automotive service and repair—Car Repair as a Service. At the end of our 1-year piolt program, the churn rate was higher than we wanted it to be. We needed to create and deploy targeted onboarding schedules.
The staff at Atomic Auto were spending a lot of time on the phone answering the same questions over again. Travis wanted a phone tree to guide callers before his shop phones rang, but needed to keep using his existing Google Voice number.
Upgrading subscription plans requires agreement to specific terms of service, collection of an e-signature, and confirmation email sent to the customer and shop managers.
This client needed to receive very large file submissions from their users directly into an S3 bucket. It was also important that this functionality be added to their existing Gravity Forms data collection process. A 2-stage form was not an option—both steps needed to happen via a single form submission.
Shop staff were spending a lot of time on the phone with customers talking them through available options when ordering new tires. Good news though! The shop's tire vendor offers an API for real-time inventory search and live ordering. I was asked to leverage this API to create a custom shopping cart and ordering system powered by live inventory queried just-in-time for every tire size search.
A tenant's-rights lawyer was daily running a search for Tenant/Landlord cases and was copy/pasting the case information into a spreadsheet which was subsequently used to mail merge advertisement letters to the defendants. My client needed a more efficient way to collect this information.